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FAQ
We've put together answers to the questions we get asked most often. If there's something we haven't covered, please drop us an email hello@ngold.com!
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Can I edit or cancel order?We process and ship orders quickly, and cannot guarantee any order cancellations or changes. Order Changes: We're not able to accommodate order or address changes at this time, and suggest cancelling your order and placing a new one. To cancel your order, please contact us at ngold.mpl@gmail.com asap with your 1) Order number and 2) Cancellation request, and we will do our best to accommodate. Order Cancellations: Please contact us at ngold.mpl@gmailcom asap with your 1) Order number and 2) Cancellation request, and we will do our best to accommodate.
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What is your shipping policy?We offer free standard shipping (2-5 business days) on all India orders. Please visit our Shipping page for more information.
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What is your return policy?In case you change your mind, items are eligible for 100% cash refund when returns initiated back to us within 8 days of delivery. Please read our return and refund policy. International orders are final sale. Please click here to start your return or exchange: Returns Portal
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When will my order ship?We do our best to ship all orders within 2 business days.
Order Questions
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Can I edit or cancel order?We process and ship orders quickly, and cannot guarantee any order cancellations or changes. Order Changes: We're not able to accommodate order or address changes at this time, and suggest cancelling your order and placing a new one. To cancel your order, please contact us at ngold.mpl@gmail.com asap with your 1) Order number and 2) Cancellation request, and we will do our best to accommodate. Order Cancellations: Please contact us at ngold.mpl@gmailcom asap with your 1) Order number and 2) Cancellation request, and we will do our best to accommodate.
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What is your shipping policy?We offer free standard shipping (2-5 business days) on all India orders. Please visit our Shipping page for more information.
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What is your return policy?In case you change your mind, items are eligible for 100% cash refund when returns initiated back to us within 8 days of delivery. Please read our return and refund policy. International orders are final sale. Please click here to start your return or exchange: Returns Portal
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When will my order ship?We do our best to ship all orders within 2 business days.
Materials & Care
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Can I edit or cancel order?We process and ship orders quickly, and cannot guarantee any order cancellations or changes. Order Changes: We're not able to accommodate order or address changes at this time, and suggest cancelling your order and placing a new one. To cancel your order, please contact us at ngold.mpl@gmail.com asap with your 1) Order number and 2) Cancellation request, and we will do our best to accommodate. Order Cancellations: Please contact us at ngold.mpl@gmailcom asap with your 1) Order number and 2) Cancellation request, and we will do our best to accommodate.
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What is your shipping policy?We offer free standard shipping (2-5 business days) on all India orders. Please visit our Shipping page for more information.
-
What is your return policy?In case you change your mind, items are eligible for 100% cash refund when returns initiated back to us within 8 days of delivery. Please read our return and refund policy. International orders are final sale. Please click here to start your return or exchange: Returns Portal
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When will my order ship?We do our best to ship all orders within 2 business days.
More FAQ
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